Refund policy
Return & Refund Policy
Preamble
We are not responsible for any loss or damage that occurs during shipping. If your return is eligible for a refund, the refund will not include any shipping or handling charges that may appear on your packing slip or invoice.
Once we receive your returned product, we will inspect it and notify you by email within a reasonable timeframe whether you are eligible for a refund or an exchange. If approved, we will either replace the product or issue a refund using your original method of payment.
Contact Information
Website:
https://chaskaspirit.com/
Business Name:
Mr. Guzman Willka
Postal Address:
1 B Rue François Bibal
64500 Saint-Jean-de-Luz
France
Phone:
+33 6 72 85 48 93
Email:
contact@chaskaspirit.com
Business Registration Number:
528082498
Article 1 – Returns of Unopened Items
We only accept returns of unopened and unused items returned within 14 days of delivery, as confirmed by the original shipping tracking information.
Article 2 – Exchanges
We only replace items that are defective or damaged.
If you believe a product is defective, please contact us within 14 days of purchase by phone or email, providing details of the product and the defect. We will then provide instructions on how to return the item.
Article 3 – Shipping Returns
If you wish to return a product purchased from our website for any reason, you must contact us before sending it back so we can provide return instructions.
If a product is returned without prior authorization, we reserve the right to refuse the package and decline the refund.
We are not responsible for products lost or damaged during return shipping. If your return qualifies for a refund, shipping and handling fees are non-refundable.
To return or exchange an item, please mail it together with a copy of your receipt and any relevant purchase information to:
Chaska Spirit
1 B Rue François Bibal
64500 Saint-Jean-de-Luz
France
Article 4 – Refund Process
Once we receive your returned item, we will inspect it and notify you by email within a reasonable period whether your return has been approved.
If your refund is approved, it will be processed to your original payment method.
Shipping and handling charges are non-refundable, and any refund issued will not include the original shipping costs.
Please allow up to 7 business days after receiving our confirmation email for the refund to appear in your account.
If your exchange is approved, we will ship a replacement item to the original delivery address.
Article 5 – Gift Returns
If the returned item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item.
If the item was not marked as a gift, or if the purchaser received the item before giving it to you, the refund will be issued to the original purchaser, who will be informed that the gift has been returned.